Refund policy

RETURN & EXCHANGE POLICY

Last updated: August 2026

 

We want you to love your Triangle Boots. If you are not completely satisfied with your purchase, we make returns and exchanges simple.

 

RETURNS

You have 30 days from the delivery date to return your items. To be eligible, boots must be unworn, in their original condition, with all tags and the original packaging. Please try your boots indoors on a clean surface so they remain eligible for return.

 

FREE RETURNS IN THE U.S.

Returns and exchanges within the United States are free. Contact us and we will email you a prepaid return shipping label at no cost to you.

 

EXCHANGES

Need a different size? Exchanges are free in the U.S. Contact us and we will arrange the swap — or simply return your item and place a new order for the size you need.

 

REFUNDS

Once we receive and inspect your return, we will notify you and issue your refund to the original payment method within 5–10 business days. If your refund has not arrived after 10 business days, please contact us.

 

PRE-ORDERS

Pre-order items can be cancelled for a full refund at any time before they ship. After delivery, the standard 30-day return window applies.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, with all shipping costs on us.

 

INTERNATIONAL ORDERS

Orders shipped outside the U.S. may be returned within 30 days of delivery. Return shipping costs are the customer's responsibility, and original shipping fees, duties, and taxes are non-refundable.

 

HOW TO START A RETURN

Email us at suporte.triangleboots@outlook.com with your order number and the reason for your return. We will reply within 1–2 business days with instructions and your prepaid label (U.S. orders).